First, note
Model: COME800-P4
Note: (PCI card) can board a connecting four ordinary telephone lines, a computer can be inserted eight boards, operates 32 routes telephone. Use SQL2000 database, network sharing. In more than one computer at the same time to see the CND's customer data.
Second, the main function ☆ CND: Caller ID on a computer display, automatic pop-up calls detailed information;
☆ call recording: the ordinary telephone lines, extensions, ISDN, trunk, the line-real-time audio;
☆ call monitoring: on the local network and a channel for the recording;
☆ recording enquiries: under any given set of conditions on the recording backup information for quick check intervals to listen.
☆ network features: through the network of equipment management and playback of audio View;
☆ Quick Search: achieving access number, the call date, phone number, printing, etc.;
☆ operations log: a complete operating system logs, records of all operations of the system.
☆ customer management: can enter detailed customer data.
☆ enquiries: can find a phone number, over time, the record of all calls.
☆ information sharing: LAN and WAN to achieve customer information sharing.
☆ Import Export: Import Export volume of customer information features, the output format for the EXCEL.
☆ birthday reminder: Customer birthday reminders.
☆ reservations visit: to visit clients booking, scheduling and call on the record.
☆ product management: product management and marketing of the product history, statistical analysis
☆ hyperlink: hyperlinks can open the client's pricing, contracts, photos and other related documents, is simple.
☆ queries: based on a customer's name, phone number, company name, business address, such as precise or vague query.
☆ bulk SMS: The system has regularly send text messages and mass functions.
☆ information for: a train trips, flights, area code, Zip code, identity card, IP enquiries.
☆ rights management: Administrators can see all users of information, each user can only see their customer data.
Third, product packaging
4, the functional module
1. Shells screen calls
When the phone calls sounded customer information and quick show, COME-800 CND customer management system will immediately pop up on the computer screen calls the names, units, functions, business scope, the previous record of conversation, business relations, the caller Panoramic view of the information at a glance, so you have an idea in his talk before, not only can effectively break the distance barrier, but also to seize the initiative in conversation:
Minimize the pop-up: the bottom right corner of the computer, pop-up window at times 1-60 seconds, the time chosen by the user, automatically shut down over time, the plans are as follows:
Bombs to maximize screen: When the system calls, in the computer industry on the full-screen pop-up is as follows
2. Telephone recording interface
5, features:
★ support double standards (DTMF and FSK) CND;
★ USB hardware working state instructions;
★ USB2.0 interface, without an external power supply, hot-swappable;
★ recording, playback AGC AGC to ensure that both the volume balance;
★ all WAV format or VC2 compression format, hi-fi reproduction Sounds, 1 G hard disk space can be recorded 175 hours.
★ when the system will have a hard drive, the system will automatically remove the first recording of information to ensure that the system can run all year round.
★ three optional recording:
• VCO (voltage control): According to voltage changes in the recording, that is mentioned on the recording machine, hang up the termination;
• Voice (voice control): According to detect whether there is a line of voice signals to recording, such as walkie-talkie, pickup;
• keying (button control): According to the content of dialogue and through telephone calls from the button to start and decided to end the recording.
6, technical parameters
Model: COME800-P04
Resistance: high resistance> 100 K ohm
SNR: 50dB
Frequency response: 300Hz - 3400HZ
Acquisition rate: 12.5 Kbit / 1s per channel, voice compression can be five times
Average seeking: 39MS
Power: 150W MAX
Temperature: +5 ℃ - +40 ℃
Humidity: 5% - 85%
7, the hardware environment
. Operating system: WIN98/ME/2000/XP/2003
• CPU: Celeron 800 and above, only supports the Intel CPU and motherboard chip
• Hard: 1 GB and above, recommended more than 20 G
• Memory: 128 M above
• Monitor: VGA resolution recommended 800 X600
8, the application of
CTI call center
Customer service complaints centre
Travel agents and all types of travel network
Telephone booking centre
Securities and Exchange Advisory Service Centre
All customer service and customer management of all types of enterprises
Delivery freight logistics company
400,800 customer service centre
Hotel and Business Centre
VIP guests management
Public security, securities and futures brokerage companies, banks, civil aviation, railway, power dispatch departments, paging, and other fields.
