Second, the scope of application
CTI call center
Customer service complaints centre
Travel agents and various travel network
Telephone booking center
SEC advisory services centre
Logistics freight distribution company
800 Customer Service Center
Hotel and Business Centre
VIP guests management
Property management centre
All customer service and the management of various types of enterprises,
Third, the system components
(COME800 call management system from the hardware and software components)
3.1, the operating system software environment
1) CPU hardware requirements: more than PIII800
2) Operating System: Windows98/2000/xp/2003
3) Memory: more than 128 M
4) graphics: support at least 1024 * 768 resolution display
3.2, hardware system model into COME800-1 hardware and computer connectivity

4, SQL database

 Users must install SQL database to use this system (installation disk comes with SQL2000 desktop version), you can use the customer's existing database services；

4.1 the installation is complete, restart your computer to ensure the normal operation of the database; computer icon in the lower right corner appear as follows

4.2.the beginning - procedures - COME800-added to the database;

4.3.click configuration database addresses, as the following diagram:
Description: SQL database user name: sa password is: 123
Must choose (permit the preservation of password) to identify and test connectivity,
SQL installed on the LAN if the other computer, directly into each other's IP address can be;

4.4.If other SQL installed on the computer Internet, the need for the importation of network IP addresses or domain names;
If SQL installed in the machine, directly into the local IP, or (local) or 127.0.0.1

6.1, double-click on the desktop COME800 customer relationship management system (System default user name: admin password)

2, the main interface system, as the following diagram:

1) When the phone rang, COME-800 CND customer management system will be immediately on the computer screen pop-up calls people names, units, and functions, business scope, in the past the transcript, business ties and collect caller information Fundus, at a glance, until you have a pretty good idea in his speech, not only can effectively break the distance barrier, but also to seize the initi ative in conversation, strengths being done;

2) maximize the pop-up interface, as Figure

2, call recording
1). Automatic code generation customers, such as 0711090001 that on November 9, 07 first customer information can be preserved for up to the day 99,999 customer information system into volume, there is no restriction;
2). When the input of identity cards, system can add their own birthday, gender and home address；
3). Customer categories：       
In the current state can be entered directly, if prior to the importation, the arrow can then choose;
4). Contact information (for example, by Zhang, Zhang's brother understanding) to facilitate customer classification management;
5). Call on the records (in the space, right click can increase the visit records)
6). Sales records, customer records for the total number of products sold, what type, price and quantity, etc.; (in the space, right click can increase sales records);
7). Reservation (for the client, when set up this feature, the system will be displayed in the main interface to the theme, in the space, right click can increase booking records);

8). Recent arrangements / events today (to set up the appointment modulecontent will be displayed);

9). Hyperlinks;

11). Call recording (for COME800-UC hardware, WAV audio files to the default format for preservation in the D: \ folder VOC) on the inbound outbound telephone recording the whole, true, complete record of all the elements of the call. Its unique super-capacity call recording, which eliminates the worry about your call automatically content preservation, talk time, file size is very detailed, and is soundtrack playback, real reliable. Selected document, click directly inside players in the system can be recorded;
12. simple operation
13. Navigation
Navigation: icon for a more complex button, click of a customer list for the launch and navigation information, and click on the closed; Customer: more buttons can be increased, modified, and deleted, the basic information (for details please refer to section VI operation) Refresh: the release of cache, to improve software operating speed;Enquiries: more buttons can be fuzzy customer information / accurate enquiries, and Caller ID records for analysis, the interface as follows:Example
14.to XXXX for the company in Guangzhou, Guangzhou may only need to import, select fuzzy began enquiries, and all related investigations Guangzhou name of the company, all of the list is as follows;
15.Enquiries can be a certain telephone number, in the period of time, the total number of calls, the specific date and time may call for; if not to enter a phone number, the number of calls for all the records;
16.Function modules
17.System Management - Change Password: Users can modify their own login password protection;
18.Systems Management - the replacement of the skin: the basis of their personal hobbies, and the equipment can be set up different software interface style;
19.System Management - dissemination of information: the system administrator can be passed to all users, the latest news releases, public notices, notices, electronic rolling screen display software below:
20.System Management - backup / restore data: You can backup the entire system, the need to restore；
21.Function modules include: (all customer lists, customer visit records, customer booking records, product sales list, information enquiries, product catalogues, rights management, customer information, custom, send text messages, the system log, telephone blacklist settings, export data , import data, database categories maintenance, system settings);
All Client List: All customer information, click to individually review:
Customer records visit: All records, customer visits, click to see details;
Customers booking records: All customers booking records;
List of product sales: show all sales records, choose Show Details;
Information Enquiry
Product Categories: functional modules → point by point catalogue → Right additional input → product code, product name, product specifications, units, notes, etc.;
Rights Management:
→ rights management function modules. Can be increased to delete different user names and passwords, different operational and corresponding privileges such as backup, export data, print, etc.. Administrators can edit permissions, the new user, select your user name can be built to delete, modify. You can set their own specific situations;
Since the definition of customer information: Send text messages
System log: everyone can see all the user and system from the detailed date of record;
Tel blacklist settings:
Click in the functional modules blacklist set up a telephone interface, you can join the unpopular number blacklist or denial of the calls, selected on the blacklist, the number into, the main interface of CND frame will be a different color, in a (red). If the phone is set to ring for refusing一automatically hang up the phone;
Export data: in the choice of functional modules, derived to determine project sites, then choose to save the addresses of export formats: EXCEL;
Import data: the customer's existing EXCEL customer information forms into the system, the proposed criteria for the use of EXCEL format, import, will choose which of customer information into a user name below:
Database maintenance categories:
System Settings: 
Print statements: (can print customer data, customer records visit, customers booking records, product catalogues, product sales records, the system log);