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| COME800 CND customer management systems / customer management software |
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Faced with an increasingly competitive business today, the customer is our resources, customer relationship management, well, customers will become our natural wealth. COME800 CND customer management systems, the service allows you to create value;
We all know that 2 / 8 Law (80 per cent of the economy from 20 percent of the customers), maintaining that old customers, tracking, the importance of service, COME800 customer management system to help your business in the commercial competition in the lead all the way.
The telephone connection on a computer, communication smoother!
The system includes a set of hardware and software, a powerful SQL database, customer data more secure, for fast;
Hardware is divided into: 1 Road, 2-, 4-way, 8, 16, 30 Road, up to 128 Road, (a computer can connect 128 telephone lines)
Software is divided into: CRM Standard Edition, aviation booking version, the medical version of beauty, automotive 4 S Pro shop, restaurant reservations version .....
Basic functions:
* Caller ID on a computer that automatically pop up the caller details.
* Customer information management, import, edit, find, printing function.
* Caller ID records, statistics, query, the printing function.
* Computer on duty, the owner message broadcast
* Support FSK and DTFM two calls standard.
* Permanent preservation of customer information, the system backup.
* Customer data bulk import export feature, the output format for the EXCEL.
* Customer birthday reminders.
* Call on customers to book in advance to schedule and called on the record.
* Product management and marketing of the product history, statistical analysis.
* Hyperlinks can open the client's pricing, contracts, photos and other related documents, is simple.
* Flexibility for the classification function.
* Inbound outbound calls throughout recording.
* Blacklist telephone harassment Shield, refused to broadcast recordings of the calls.
* Telephone call-back function, you need only one click to call customers.
* Bulk SMS feature, you can set up regularly sent!
* Information for: a train frequency for flights enquiries, area code, Zip code, identity card, IP enquiries.
* LAN and WAN data sharing capabilities. |
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